You can place your order by telephone, fax, email or in person by visiting
A deposit of 50% is required with each order. The balance is payable when
your order is ready for dispatch.
We accept payment by most major credit and debit cards, cash or cheque
(payable to Victorian Fireplace
Company). Cheques require five working days to clear.
All prices are payable in UK pounds sterling. Prices include VAT but do
not include delivery or installation.
Any shipping, packaging & insurance costs are additional. The purchaser
is responsible for any and all duty,
taxes and fees.
Fully insured delivery can be arranged to all UK destinations.
All goods must be paid for in full and funds cleared prior to delivery
or collection otherwise goods cannot
be released. This also applies to customers own items being refurbished.
Items left with us for
refurbishment may be sold to recover costs if not paid for within 3 months.
All deposits on goods are non refundable, returns will only be accepted
in exceptional circumstances and
will carry a minimum 20% rehandling charge. Please be certain before ordering.
We recommend installation of all products by a qualified professional,
experienced fireplace installer and
cannot be held responsible for problems arising from incorrect or unqualified
Victorian Fireplace Company do not provide an installation service. However,
detais of a qualified engineer
can be provided if required. The contract for any fitting work undertaken
is between the customer and their
chosen engineer. There is no agreement between the customer and Victorian
concerning the fitting. We shall not be held responsible for work carried
out by other parties. Victorian
Fireplace Company liability shall be limited to the value of the supplied